Privacy Policy.
How Clinica Ramita Aesthetic & Wellness Clinic L.L.C. collects, uses and protects your information.
This website, clinicaramita.com, is operated by Clinica Ramita Aesthetic & Wellness Clinic L.L.C. ("Clinica Ramita", "we", "us"), located at Entrance 2, First Floor, Triple 777, Al Wasl Road, Jumeirah 3, Dubai, United Arab Emirates. We respect your privacy and handle your personal information in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the health data rules that apply to healthcare providers in Dubai.
1. Information we collect
- Contact details you give us when you message us on WhatsApp, call us, fill in a form or book a consultation: your name, phone number, email address and the treatment you are interested in.
- Health and treatment information you share with us during a consultation or treatment, such as medical history, allergies, medication and photos taken for clinical purposes.
- Website usage information collected automatically, such as pages visited, device and browser type, and how you arrived on our site (for example from an advertisement).
2. How we use your information
- To respond to your enquiries and arrange consultations and appointments.
- To provide, record and follow up on your treatment safely.
- To send you appointment reminders and, where you have agreed, information about our services and offers. You can opt out at any time.
- To improve our website and measure the performance of our advertising.
- To meet our legal and regulatory obligations as a healthcare provider.
3. Cookies and advertising
Our website uses cookies and similar technologies, including tools from Google and Meta (Facebook and Instagram), to understand how visitors use the site and to show relevant advertising. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Google and Meta account settings.
4. Sharing your information
We do not sell your personal information. We share it only where needed:
- With service providers that help us run the clinic and website, such as booking, messaging, IT and analytics providers, under confidentiality obligations.
- With other healthcare professionals involved in your care, where needed and with your consent.
- With authorities when the law requires it.
5. How we protect and keep your information
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Medical records are kept for the period required by UAE health regulations; other information is kept only as long as needed for the purposes above.
6. Your rights
You may ask to access, correct or delete your personal information, withdraw your consent to marketing, or object to certain uses of your data, subject to our legal obligations to keep medical records. To make a request, contact us using the details below.
7. Contact us
Clinica Ramita Aesthetic & Wellness Clinic L.L.C.
Entrance 2, First Floor, Triple 777, Al Wasl Road, Jumeirah 3, Dubai, United Arab Emirates
Email: info@clinicaramita.com
Phone: +971 4 577 1750
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.